GENERAL CONDITIONS OF SALE
- GENERAL INFORMATION
The ownership of this website, www.embutidosluisgil.com, (hereinafter Website) is held by: EMBUTIDOS LUIS GIL SL, provided with NIF: B26241000 and registered in: commercial registry of Logroño, and whose registration details are: entry 856 folio 245 newspaper 20, and whose contact details are:
Address:
Built-in Luis Gil SL
Disseminated Las Ruedas, 1 26145 Ocón (La Rioja)
Contact telephone number: 941 43 64 31
Contact email: correo@embutidosluisgil.com
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.embutidosluisgil.com) and the purchase or acquisition of products and/or services therein (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity that Embutidos Luis Gil SL carries out through the Website includes:
Marketing of sausages and fresh meats as well as visiting and rural tourism services.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. data protection of Embutidos Luis Gil SL. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website.
Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), which is why they are accepted, from the moment navigation through the Website begins. , all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for correct use of the Website. This responsibility will extend to:
. Use this Website only to make inquiries and legally valid purchases or acquisitions.
. Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
. Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.
The Website is aimed mainly at Users residing in Spain. Embutidos Luis Gil SL does not ensure that the Website complies with the laws of other countries, either totally or partially. Embutidos Luis Gil SL declines all responsibility that may arise from said access, nor does it guarantee shipments or provision of services outside of Spain.
The User may formalize, at their choice, with Embutidos Luis Gil SL the purchase and sale contract of the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.embutidosluisgil.com, during which various products and/or services can be selected and added to the cart.
The ordering process in our online store consists of four steps:
– In the first, you select the items you want to purchase and add them to the “Cart”, indicating the quantity of each item and clicking on the “Buy” button.
– In the second, you access the “Cart”. The cart shows you the products that you have added to it during your navigation.
– The third step allows you to identify yourself as a customer, entering your data. In this step, you will be informed of the quantities and shipping costs derived from the order, which will be updated based on the delivery address, weight and amount.
– Finally, in the fourth step, corresponding to “Order Completion”, you must click on “Finish Purchase” to send your order, once you have reviewed your order and shipping information. You will then be directed to our secure payment gateway to make payment. Our sales department will receive the order and manage it according to these General Conditions.
Likewise, the User must fill out and/or verify the information requested in each case, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that Embutidos Luis Gil SL has received their order or purchase request and/or provision of the service, that is, the confirmation of the order. And, where appropriate, you will also be informed by email when your purchase is being sent via the courier service. Where applicable, this information could also be made available to the User through their personal space connecting to the Website.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email, and where applicable, through their personal space connecting to the Website. Likewise, the User Luis Gil SL using the contact spaces on the Website or through the contact information provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it on their page. of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, details of the products, or characteristics, how they will be carried out and/or cost of benefits; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.
The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of Embutidos Luis Gil SL in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
4. AVAILABILITY
All purchase orders received by Embutidos Luis Gil SL through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/ or to the provision of services. If difficulties arise regarding the supply of products or there are no products left in stock, Embutidos Luis Gil SL undertakes to contact the User and refund any amount that may have been paid as payment.
5. PRICES AND PAYMENT METHODS
The prices indicated at the time of order apply. All prices include legally applicable VAT.
The prices of our products are subject to change without prior notice. We will not be liable to the user or any third party for any modification, price change, suspension or discontinuance of the service.
Payment for the products is made in accordance with the payment methods proposed in the order process and under the conditions indicated there.
We work with the Caja Rural banking entity, which connects withREDSYSand that provides a 100% secure payment gateway (virtual POS, that isPoint of Sale TerminalVirtual). We accept payments with VISA, VISA ELECTRON, MASTERCARD, AND MAESTRO. And also payments through Bizum.
This merchant undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to minors under 18 years of age”
6. SHIPPING, DEADLINES AND COSTS
6.1. VACUUM PACKAGING
Our products are individually vacuum sealed in airtight packages to maintain product freshness and ensure long freezer shelf life.
6.2. COLD TRANSPORTATION
Fresh products are transported cold, at a temperature between 2 and 8º C so that they arrive in optimal conditions.
Our transport service carries out real-time traceability of the cold chain from the moment of collection to delivery. This way we guarantee the highest quality in our products from our factory to your home.
6.3. DELIVERY TIMES
The package will arrive at the indicated address in a maximum of 48 hours, business days.
The user must be at the address indicated as the delivery address, and after receiving the package, they must check that everything has arrived in perfect condition.
The user will be informed by the transport company of the delivery status of their order.
6.4. SHIPPING COSTS
Shipping costs for each order will be calculated based on the specific conditions of the order and the delivery address and will be communicated before payment is made.
6.5. GEOGRAPHICAL SCOPE
We ship our products to the entire peninsular national territory. If you wish to place an order with another destination, (Canary Islands, Balearic Islands, Ceuta and Melilla), please contact us by email at correo@embutidosluisgil.com.
7. REFUND POLICY
7.1. Defects or errors in receiving the order
Shipments leave our facilities in perfect condition. If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport, you have the right to return the product free of charge. some.
Your rights of revocation, warranty as well as other rights are not affected by this rule.
To manage the return of the order, contact our customer service by email at mail@embutidosluisgil.com or by calling +34 941 43 64 31.
The deadline to manage the return due to defects or errors in receiving the order will be 24 hours from receipt. The customer must send us the merchandise by their own means and we will study the return individually in each case, assuming the transportation costs as long as the product arrives intact at our facilities. Our customer service department will offer you a refund or a new shipment with the desired product.
To do this, you must demonstrate with evidence the defects upon receipt of the order, noting them on the delivery note and providing photographs or videos of the damage.
7.2. Cancellation of an order placed
Due to the perishable nature of our products, the right of withdrawal, return or exchange does not apply, as indicated in exception "d" set out in article 103 related to the "Exceptions to the right of withdrawal" of the Royal Legislative Decree. 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws: “The supply of goods that may deteriorate or expire quickly.”
However, if you detect any incident related to the quantity, quality or condition of the products purchased, contact us within 24 hours of receiving the order to report the incident through mail@embutidosluisgil.com or by calling +34 941 43 64 31.
8. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting Embutidos Luis Gil SL through the spaces contact details enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (general information). Likewise, this information could also be corrected by the User through their personal space connecting to the Website.
In any case, the User, before clicking on FINISH PURCHASE, has access to the space, cart or basket where their purchase requests are recorded and can make modifications.
Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679. of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.
9. GUARANTEES
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, Embutidos Luis Gil SL, therefore, responding for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Embutidos Luis Gil SL and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products sold on the Website may present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and They will not be a defect.
On the other hand, it could happen that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty right directly against them during the two years following the delivery of said products. To do this, the User must have kept all the information related to the product warranty.
10. DISCLAIMER
Unless otherwise provided by law, Embutidos Luis Gil SL will not accept any responsibility for the following losses, regardless of their origin:
. any losses that were not attributable to any breach on your part;
. business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
. any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.
Likewise, Embutidos Luis Gil SL also limits its liability in the following cases:
. Embutidos Luis Gil SL applies all measures to provide a faithful display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or browser problems that may occur. use or others of this nature.
. Embutidos Luis Gil SL will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
. Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevent the service from being available. Embutidos Luis Gil SL uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure. .
. Embutidos Luis Gil SL will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Embutidos Luis Gil SL will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
. In general, Embutidos Luis Gil SL will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force. greater, and this may include, by way of example but not exhaustive:
.Strikes, lockouts or other industrial action.
. Civil disturbance, riot, invasion, threat of terrorist attack, war (declared or not) or threat of war preparations.
. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
. Inability to use public or private telecommunication systems.
. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Embutidos Luis Gil SL will have an extension in the term to comply with them for a period of time equal to the duration of the cause of force majeure, Embutidos Luis Gil SL will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.
11. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User accepts that most of the communications with Embutidos Luis Gil SL are electronic (email or notices published on the Website).
For contractual purposes, the User consents to using this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Embutidos Luis Gil SL sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with Embutidos Luis Gil SL through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, Embutidos Luis Gil SL may contact and/or notify the User by email or at the postal address provided.
12. RESIGNATION
No waiver by Embutidos Luis Gil SL of a specific legal right or action or the lack of requirement by Embutidos Luis Gil SL of strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or of the Conditions, nor will it exonerate the User from compliance with its obligations.
No waiver by Embutidos Luis Gil SL of any of these Conditions or of the rights or actions of a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
13. COMPLETE AGREEMENT
These Conditions and any document expressly referred to in them constitute the entire agreement between the User and Embutidos Luis Gil SL in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing. by the same parties.
The User and Embutidos Luis Gil SL acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.
14. DATA PROTECTION
The information or personal data that the User provides to Embutidos Luis Gil SL in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or data protection Policy (content, where applicable). , in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data that he or she provides is true.
15. COMPLAINTS AND CLAIMS
The User can send Embutidos Luis Gil SL their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General information).
In addition, Embutidos Luis Gil SL has official complaint forms available to consumers and users, which they can request from Embutidos Luis Gil SL at any time, using the contact information provided at the beginning of these Conditions (General Information). ).
Likewise, if a dispute arises from the conclusion of this purchase contract between Embutidos Luis Gil SL and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.
Last modified: April 1, 2022
